Code of Behaviour

Energie Graz maintains a fair business acquaintance with their customers and adheres to the code of behaviour according to the association of the electricity companies in Austria.

Code of Behaviour (578.7 KB)

Tips for Saving Energy

Our staff gladly offers you advice concerning topics such as energy saving lamps, energy recording and many more.

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Customer Service Electricity

The first external Audit was already carried out on December 15, 2000 by the TÜV-Bayern. In the course of this the quality management system of Energie Graz was confirmed as established and lived. Therefore, the certification of the following areas was successfully completed.

• Connection
• Installation
• Meter connection and provisional connections
• Convertors
• Customer Service

The Advantages for our Customers:

 

• The organisation and the method of operation of the company are exactly defined and fixed.
• The materials and fixing are of the highest quality and are comprehensible anytime.
• The certificate undergoes a constant, internal check.
• Permanent inspections of the quality management via TÜV-Bayern.
• Troubleshooting, 24 hours a day, 365 days a year
• Commissioning of customer facilities within 24 hours
• Creation of combinable offers within 10 days.

As your quality management agent  office@energie-graz.at is in charge of the abidance of the ISO 9000-standards.